Our Privacy Notice

INTRODUCTION

At The Storage Center your privacy matters, and we are committed to the responsible use of any personal data you provide us. As a data controller, all personal information provided to us will be processed under regulation of any applicable data protection laws and as outlined in our Privacy Policy and Notice. Our Privacy Policy and Notice outlines:

INFORMATION WE COLLECT

To provide our services, it is necessary to collect information from you as outlined in this Privacy Policy and Notice. We may do this through our website (ex. making an online “hold” or submitting customer information for email, phone, or text communication), via telephone or communications, or through in-person interactions (ex. when you visit a store to sign a rental or licence agreement). If you enter credit card information on the The Storage Center domain, that information is sent directly from your browser to the third-party service provider we use to manage credit card processing, and we do not store it on our servers or have access to this information. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.

EXECUTING A RENTAL AGREEMENT

When executing a self-storage rental agreement we collect the following customer (or business) information:

• Name
• Complete address
• Phone number(s)
• Email address
• Birthdate
• Copy of Photo ID
• Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
• Payment details including bank or card information
• If applicable, details identifying your business or vehicle (ex. information to store a vehicle or accept a package on your behalf)
• Records of your interactions with us as a contracted customer

INITIATING SERVICE THROUGH OUR WEBSITE

When visiting our website, you may provide us with certain information to: receive communications regarding leasing a self-storage unit, “reserve” a unit, or lease a self-storage unit online. For these communications you may provide us with the following information:

• Name
• Complete address
• Phone number(s)
• Email address
• Birthdate
• Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
• Payment details including bank or card information
• Information you provide us regarding your customer preferences, wants, or needs (ex. information to store a vehicle or accept a package on your behalf); If you phone or email us, we may record any phone or call data your provide to us. The use of third-parties is sometimes needed to assist us with these services

INITIATING SERVICE THROUGH TELEPHONE OR EMAILED COMMUNICATIONS

When phoning or emailing us, communications with you (ex. telephone calls, email, and SMS/MMS) may be recorded for training and quality purposes. Through phone or telephone, you may provide us with certain information to: receive further communications regarding leasing a self-storage unit, “reserve” a unit, or leasing a self-storage unit online. For these communications you may provide us with the following information:

• Name
• Complete address
• Phone number(s)
• Email address
• Birthdate
• Details regarding any alternate contact person(s) or authorized users (see “Information About Alternative Contact Person(s) or Authorized Users” for more information)
• Payment details including bank or card information
• Information you provide us regarding your customer preferences, wants, or needs (ex. information to store a vehicle or accept a package on your behalf)

CUSTOMER ACCOUNT PORTAL

On the The Storage Center domain you have the option to create an online customer account for account-management and payment purposes. If you create an account, the following information is accessible to you via your account portal:

• Complete customer information
• Information regarding your insurance (if applicable)
• Payment receipts
• Account history (ex. credit, payment description and amounts)
• Current invoices

INFORMATION THAT IS AUTOMATICALLY COLLECTED

We automatically collect and store certain types of information about your use of our services, including information about your interaction with units, locations, content, and services available through The Storage Center. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses The Storage Center and other content served by or on behalf of The Storage Center on other websites. If you visit our stores, some personal data may also be collected from entrance systems (ex. access-controlled keypads) or automated monitoring such as closed-circuit TV.

INFORMATION ABOUT ALTERNATIVE CONTACT PERSON(S) OR AUTHORIZED USERS

As a customer, you might provide us with details relating to one or more alternative contact person(s) and/or authorized users. Before providing us with someone’s details, you must check with them that they are happy to be an alternative contact person / authorized user and happy for you to provide us with their details and, if they are, you must draw their attention to this privacy policy and notice. If you have agreed to be an alternative contact person or authorized user for one of our customers, we will hold and process your personal data for these purposes and the relevant provisions of this privacy policy and notice apply to you.

HOW WE USE INFORMATION

We or third-party companies we contract to process data on our behalf (more information on third-party data processing can be found below) may obtain and use your personal information for the following purposes:

• Enter into contract with you for our services
• Execute services in accordance with our self-storage rental or licence agreement
• Provide notice to you in accordance with our self-storage rental or licence agreement or applicable self-storage regulations
• Provide payments services, including invoices, receipts, late payment notices or similar items
• Identify you to provide account services and maintenance
• Make our website available to you and respond to the completion of any online forms (ex. request for information about renting a self-storage unit)
• Where you have given us consent to provide you with promotional content (via mail, e-mail, or SMS/MMS messages)
• Conduct market studies
• Utilize cookies and collected information to analyze the use of our website and improve our website (more information on cookies below)
• Comply with any legal obligations and laws.

PURPOSES FOR PROCESSING DATA

We may process your data for the reasons above for the following reasons:

• Required for performing necessary items related to the performance of a contract or as required to initiate the process of entering a contract
• Legitimate business interest to process the data and after careful evaluation as to offer appropriate privacy protection
• You have given us consent to do so.

HOW WE SHARE INFORMATION

The Storage Center corporate office is located in the United States, and for that purpose, data is stored and accessed in the United States. When we transfer or process data outside of the United States, we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal data, including where appropriate putting in place contractual terms approved by the relevant regulatory authorities.

DATA IS SHARED WITH THIRD-PARTIES AS FOLLOWS:

We may share your personal data with:

• Services that support business operations, such as payment processing, technology services (including electronic mail delivery)
• Third-party insurance services for which you contract
• Any person you have named as an account-holder or person(s) legally authorized to do business on your behalf.

We may also share your personal information with third parties if we are under a duty to share your personal information in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Additionally, we will share personally identifiable information if we have a good faith belief that: (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, legal process (such as a court order or subpoena), request by law enforcement or governmental authorities; (ii) such action is appropriate to enforce the terms of your agreement with us, including any investigation of potential violations thereof; (iii) such action is necessary to detect, prevent, or otherwise address fraud, security, or a violation of our intellectual property rights or the intellectual property rights of others; or (iv) such action is appropriate to protect our rights, property or safety of our employees, affiliates, agents, contractors, other users of the Website, other users of our company’s services or others.

RETENTION PERIODS

We will store your personal data only for as long as we have a legitimate business interest or legal obligation to do so, including:

• Retaining customer information as necessary for the performance of a contract
• Record retention for legal or accounting obligations, and analysis of historical business operations.CCTV recordings are stored for a maximum of 30 days unless required to fulfill legal obligations or required for legitimate business interest (ex. investigating a breach of our self-storage rental or licence agreement).

OUR USE OF COOKIES

Part of our dedication to providing the best possible customer experience is ensuring we keep pace with web development trends that can help us provide a better user experience on our website.

• We utilize what are commonly referred to as ‘cookies’ throughout our website to track which pages are most helpful and where we can improve. Cookies are small text files used by most websites to track visited pages and other key experience information.
• The data collected help us provide you with a better experience and you won’t even have to make the difficult decision between chocolate chip and oatmeal raisin. We also may share the information collected with an advertising partner, explaining why after visiting our page, you may see banner about our first month free discount on available units.
• Remember – these cookies are not harmful to your computer and hold no sensitive or personal information about you. You can find out more information about cookies at: www.allaboutcookies.org.

DISCOUNTS AND PROMOTIONS

Promotions are subject to change at any time due to availability and our discretion. Offered only on select units. This offer applies only to the rental fee. Other restrictions may apply including taxes. Promotions may apply to the next calendar month or to the remainder of the current calendar month depending on the day of rental and local conditions. See contract for full details. We may offer additional discounts, sales, and limited time sales at any time.

CHANGES TO THIS PRIVACY POLICY AND NOTICE

We reserve the right to alter this privacy policy and notice at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our privacy policy and notice by contacting us. Should you object to any alteration, please contact us.